ASSISTANCE
REFUND POLICY
We offer a 14-day money back guarantee to ensure you have the best experience possible. If you are not satisfied with the item, contact us now and we will solve your problem! We do not accept returns after the 14-day period. To be eligible for a return, your item must be in the same condition that you received it , unworn or unused, with tags and in its original packaging.
HOW TO MAKE AN ARTICLE?
Simply fill out our contact form or email us at intimopaletti@gmail.com with your order number. Once we receive and verify your product, we will refund your payment! (Refunds can take up to 5 days to process, depending on your credit card company.)
The returned product must be intact and sealed.
RETURN SHIPPING
The shipping of the item to be returned and the related costs are the responsibility of the customer.
WHAT IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?
If you have received faulty, incorrect and/or damaged goods, please contact us within 3 days of receiving your order . Please remember to include your order number, photographs of the items and all references relating to the receipt of the package and, in compliance with our money back guarantee, we will do our best to resolve the issue as quickly as possible!
HOW CAN I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible if you wish to change or cancel your order at intimopaletti@gmail.com. To change or cancel your order, go and read the paragraph regarding returns.
CUSTOMER CARE
ACQUISITIONS
All orders will be processed Monday to Friday from 1.30pm to 6.30pm. All orders completed after this time will be processed the next working day.
Orders will be accepted for shipments throughout Europe and Italy with the exception of Campione d'Italia, Livigno, Republic of San Marino, Vatican State.
The order will be processed as soon as Intimo Paletti® has received notification of the successful payment.
PAYMENTS
Purchases made on the I ntimo Paletti ® online shop can be paid by credit card Visa, Mastercard, Maestro, Union Pay; digital wallets such as Apple Pay and Google Pay; Shop Pay and PayPal for immediate payment.
All prices of our items include VAT.
Purchases made on www.Intimopaletti.com are always safe thanks to the most modern technologies used and SSL coding.
To protect your credit card purchases, you will always be asked to enter your CVV code.
SHIPPING
Shipping is free for orders over €99.99. If your order is under €100.00 you can choose between the following shipping options:
If the order is placed before 9.59pm, the order will be shipped within a maximum of 5 working days (on average 1/2 days).
Below you will find more information about our shipments:
- Delivered within 2-6 working days €4.99 ✔ (province of Brescia);
- Delivered within 2-6 working days €5.99 ✔ (Italy);
- Delivered within 2-6 working days €19.99 ✔ (Europe).
If you need more detailed updates, you can always contact us via our contact form or email at intimopaletti@gmail.com.
All orders placed through the Intimo Paletti ® online shop will be delivered approximately in 5 working days starting from the acceptance of the order, with the exception of orders placed during holiday closing periods for which due notice will be given.
RETURNS
On the Intimo Paletti ® online shop you always have the option to return your purchase or part of it free of charge. Remember that the goods you wish to return must be in perfect condition: they must not be altered, they must have the tag, label and original box. Returns of items that are not in the same condition in which they were received will not be accepted.
To return your purchase you have 14 days time from the date of delivery of the package. Return shipping and handling are the responsibility of the customer . Original shipping and handling charges are non-refundable . Offers are subject to change due to returns and cancellations. If you have received an incorrect, damaged, or defective item, please contact customer service so we can help resolve the issue.
REFUNDS
The refund will be made using the same payment method chosen for the purchase, on the same card used.
The refund will be made very quickly, no later than 30 days.
DRYER, ATTENTION!!!
Using a dryer, for any type of fabric, will tend to shorten and tighten the garment. Cotton will lose a size, while warm cotton will lose a size and a half. This is all due to the operation and task of the dryer, where a fan inside the dryer sucks air from the outside and passes it through a resistor that heats it and continues into the drum of the clothes drying the garments; causing a molecular change in the fabric.